IT Support you can count on.

This business is CLOSED as a governmentally aknowledged business at every level by choice. I am wanting to do things privately without controls upon this.

I still have fun with IT. This is and has always been the main purpose I have for this site. It is fun for me. They say do what you love and you will never work a day in your life. This has been my life.

I have had a lot of happiness in helping others with their technology. They in turn also were happy because they were helped.

I will always do IT and I will always help people for the reason that I love to help people and because I value each person. However, the question now is when can I help? I certainly have become very busy and have now very little time. Therefore, I will be updating the hours in the footer of this site and if I have any larger blocks of availability. I will also modify this main page in the top most visible area to comunicate the availability.

C - thank you for reaching out for help. I am sorry I presently have very little time.

To answer your query about who to trust now?. You are wise and very well respected by me. But so also are many of those who I have had as my customers in the past. This will be my best answer made public on the issue of getting help. It is not for me to highlight any specific business but only to highlight what I feel are things to look for and what things to avoid. Also to comunicate where I started and how I evolved into a very skilled IT professional. I began in college. My dad had given me his old computer. It broke. I sought out help and I got burned. I paid my bill and at the end of the day had no functioning computer. I ended up railing to an instructor about the circumstance. He had a hobby and said he could help me build one. So I did. I have been hooked ever since. Also - I was determined at that time to make life not so easy for that business or any IT company that was not honest or that was over-priced.

Because:

    • 1. They paid rent on a place. Result: they had to have higher prices.
    • 2. They were not exactly skilled nor did they have a good process of quoting or completion / delivery. The issue was not resolved.
    • 3. I had to lug it to them on their open hours. It was inconvenient.

My business model was:

    • 1. Keep cost low work out of the house. Keep the lowest labor rate possible.
    • 2. Get skill by doing all kinds of work. If I had errors, I would fix them under labor warranty: for free.
    • 3. Work on the customers schedule as much as possible and take the responsibility to pickup and deliver as an added perk. I did a lot of on site work!

I also found out that between the warranty and the on site that word of mouth increased. The best business marketing is driven by good reports that come directly from one person to another.

When I started this business it was a sole proprietorship. I still needed to pay bills at that time and found work in IT with companies that offered health insurance and dental benefits for me, my wife, and children.

It was debatable. I was doing fine. But I believed it had been a good move. Now I am not so certain. I lost a lot of time to "persue happiness" by taking on salary work. It took away from my customers and also took me away from my family. We all do what we do trying to do the best we can for the ones we love. I was a workaholic.

If I could do it again I would have formed a PMA instead of a Sole prop and later an S Corp. The fed and state took my lunch money on various taxes and business related things also requiring me to abide by some of their standards. I took it for granted beeng easy prey like a sheep to slaughter. I just thought it was a fact and neccessity to engage in these types of contracts with our local, state, and federal governments. Truly, nothing I was doing was a threat to anyone and I was not needing any sort of regulation.


What to look for? Quality IT Service.

Ask yourself. What is good? Here is my short list.

  1. Friendly
  2. Available
  3. Reachable by phone
  4. Appropriate in all situations
  5. Ethical - Does not break laws (software licensing, traffic or other), Good speach, good timing, does what is promised, corrects their service failures resonsably (takes responsibilty), Protects your PII and in no way shares or sells it to a third party (READ the EULA!)
  6. Has more than 1 person who can give a good referral
  7. HUGE props for displaying and maintaining certifications (CompTia)